Terms of service

This document establishes the pre-contractual information regarding contracts concluded at a distance on the website www.asante.coffee, referred to in article 4 of Decree-Law No. 24/2014 of 14 February, and of all subdomains/sub-websites. The domain Asante.coffee is the property of ASANTE Speciality coffee Roasting Lab Lda, with registered office in Charneca de Caparica, collective entity no. 516 507 052, which is also its registration number in the Commercial Registry Office of Vila Nova de Gaia, with a share capital of €25,000.00, hereinafter referred to as ASANTE.

The ASANTE reserves the right to freely modify the present pre-contractual information in order to adapt it to the applicable legislation, without need of any previous warning.

Both the navigation through the website www.asante.coffee, its subdomains, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and of the General Conditions of Use contained in this page.

Conditions of Use of the www.asante.coffee website.

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities that are contrary to the law, morals and good customs, or the rights and interests of third parties.

The www.asante.coffee website may have links to other websites, which may contain information/useful tools for its users. These general conditions shall not be applicable to third party websites. Therefore, if you visit another website which is redirected from our website, you should read its privacy policy.

Alteration of the present conditions

ASANTE reserves the right to modify unilaterally and at any time, without notice, the presentation and content of its website, its services and the general conditions of use, without prejudice to contracts already concluded and in execution. These modifications will serve to improve the website, whilst simultaneously improving the services offered to the user of the website who, if he or she does not agree with the changes introduced, may terminate the contract.

Intellectual Property

All content and information in www.asante.coffee and its subdomains, are property of ASANTE and therefore the use, reproduction, copy and divulgation by other means of logos, texts, images and videos in that website is subject to previous authorization in that sense.

Product information and prices

Product Information

ASANTE takes into account information about the essential characteristics of the products by means of technical descriptions shared by its suppliers, and of photographs illustrating the commercialized products.

Price Information

The retail prices indicated in www.asante.coffee and in the social networks are presented in euros. VAT is included in all prices mentioned.

The costs of the shipping service may be at the expense of the user and buyer, and are added to the total value of the products selected.

You will be informed of these charges before confirming your order and completing the purchase process. ASANTE reserves the right to change prices at any time. However, ASANTE commits itself to apply the rates and prices indicated at the moment of the order.

In case of a computer, manual, technical or any other error, which causes a substantial alteration not foreseen by ASANTE in the sale price to the public, in such a way that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and cancelled.

The prices of the products available on www.asante.coffee are valid for purchase orders made through www.asante.coffee, coinciding with those presented in the ASANTE physical shop.


Some of the articles sold by ASANTE on www.asante.coffee are covered by the legal guarantee, according to the article 5º of the Decree Law n.º 67/2003, of the 8th of April, with the modifications introduced by the Decree Law n.º 84/2008, of the 21st of May.

Damaged product - You must go to a physical ASANTE shop, presenting the invoice and the complete article. Returns due to transport damage - If the customer detects any anomaly or damage caused by the transport of the article ordered he should immediately communicate the occurrence to ASANTE.

After signing the transport document ASANTE is not responsible for any physical damage caused by transport.